Opinsta receives three nominations at 2016 UK Customer Experience Awards
Birmingham, UK – Opinsta, a technology firm focused on creating solutions that Empower Employees to enhance Customer Experience, has received three nominations for their work with collaborative partner Virgin Trains at the 2016 UK Customer Experience Awards that will be held at the Park Plaza in Westminster, London on Friday, September 23rd.
At the 8th annual awards ceremony, Opinsta will be competing against other top-tier firms and organizations that focus on Customer Experience. The categories that they have been shortlisted for and will be looking to take home top-honors in include:
Discipline Specific Categories
“Customer Centric Culture – Service Providers”
Sector Specific Categories
“Travel, transport, hospitality and retail”
The collaborative partnership between Opinsta and Virgin Trains has seen the development of a range of Mobile applications that directly support front-line Customer Experience across the Virgin Trains network. Even within the early stages of launching the mobile app and cloud based technology, Virgin Trains has seen immediate benefits from their operational procedures and final customer satisfaction.
“Personally, it’s been so exciting working with Opinsta as a collaborative partner. They really have proven themselves to be more than just a supplier. They have delivered quickly and have offered innovative and creative thinking to help to solve genuine business challenges with a focus on improving the customer experience. They’re a breath of fresh air”, Senior IT Project Manager; Virgin Trains.