Real-time defect, incident and inspection reporting.

Defects and incidents can be costly if not resolved quickly, and the impact on customer experience can be even more damaging. OPINSTA SAM empowers employees to take control of fault reporting and provides a real-time overview of all activity.

Typically 90%+ of all defects are reported through our software in the first 6 months of adoption, equating to an average of 30,000 defects per client.

“SAM has transformed the way we report faults. It’s easy to use and means, as a business, we are more agile and responsive.”

– Greg Newport, Avanti Trains, First Group

Tailor forms to your business and ‘close the loop’ with integrations and workflows

  • Defect reports
  • Planned preventative maintenance
  • Inspections
  • Health & Safety forms
  • Audits
  • Quality assurance
  • Risk assessments

Empower your employees with the easy-to-access knowledge to resolve issues immediately

  • In-app guidebook
  • Link guidance to problems
  • Avoid duplicate reports
  • Attach URL links, PDFs & images
  • Support with H&S next steps
  • Compliment staff training
  • Access online and offline

Visibility of what’s really going on

  • Identify trends
  • Measure KPIs
  • Ensure SLA adherence
  • Take preventative action
  • Support change with actionable data

It’s not just about reporting the problem..

“We flipped it on its head and thought actually, if a user has reported a particular problem, we should tell them this is what the agreed approach is. The safest way to do it, the action that best mitigates the customer impact”

Additional modules

Build a package to suit your business from a range of modules built in-house.

Trusted by industry

Talk to us today.

Affordable to scale, simple to use and quick to deploy. Discover how Opinsta's solutions can support your business.

0800 030 6693    hello@opinsta.com