We have worked with some of the world’s leading companies to deliver radical and transformative change in customer experience and employee engagement.
Emirates wanted to drive change to deliver a more agile environment for their frontline employees. The previous method operated on multiple outdated legacy systems and disjointed communications. Opinsta were asked to improve the effectiveness and efficiency of Emirates communications between HQ/Management and Crew.
Opinsta partnered on-site with with Emirates over a 3 month period to lead the redesign of a world leading bespoke communication platform designed to provide the organisation with accurate, insightful and real-time data for both their communications and ongoing staff performance.
The solution integrates all the elements of Crew Communication into one system, driving efficiency throughout the organisation and providing full visibility for supporting future decisions.
Virgin Trains wanted to lead innovation in rail and create a more seamless process for employees, so more time could be invested in providing exceptional customer service. The previous methods included manual paper-processes and saw a disconnect between frontline employees and real-time information.
Opinsta ran a series of workshops with the Virgin Trains IT projects team to identify key pain points. In collaboration with the project team, we developed 8 mobile applications to increase efficiency, health and safety and communication on the frontline:
Defect Reporting, Station Faults, Reservation, Resolution, BeAmazing, Stay Safe, Found It, and Sign In.
These applications increased efficiency, saving a massive amount of time and money, and an increase in customer satisfaction across the network, leading to Virgin Trains being awarded a CX award.
Bombardier had a growing ambition to drive real change on the frontline by improving internal communication. The organisation recognised the opportunity to reduce delays and utilise resources more effectively.
Bombardier’s previous briefing method relied heavily on manual processes and for the organisation to understand if employees had read, understood or had questions on briefs was a hugely laborious and error-prone task.
Alongside Bombardier, Opinsta developed a user-friendly solution that could be quickly deployed across their workforce and that was cost-effective. The app notifies employees when briefs have not been opened and deadlines are approaching. It encourages open two-way discussions regarding the information provided to ensure it is understood by all employees further enhancing and improving the content sent.
The HQ / Management teams now have full access to the data available, including reading times and completion for all employees, providing full visibility. This offers a huge improvement in data accuracy and employees understanding of critical information.
British Airways wanted to strengthen their internal communication through a centralised communication channel. The organisation recognised that information wasn’t always shared consistently with employees and there were gaps in knowledge. Previously communications were missed and employees found out critical company news from potentially misleading articles. This left employees feeling unassured.
In collaboration with British Airways, Opinsta developed an internal platform to manage communications and briefs to 20k employees. This ensured consistency and accuracy with messages. The software encouraged senior management teams to have real conversations with employees and answer queries on the topics discussed.
Our award-winning suite of apps have revolutionised the way businesses connect, communicate and manage workforces and customers. It is a cohesive ecosystem that can easily integrate into existing systems.