Locating lost items can be time consuming for staff, and distressing for customers. OPINSTA LOST PROPERTY allows frontline staff to deliver world class customer experience with instant resolutions.
An all-in-one lost property management solution for frontline staff.
Any employee from any department will be able to reunite, advise, or log a missing item for a customer in real-time.
Intuitive and designed for frontline staff to use on the go, without the need for training.
Backend algorithms match lost and found items tirelessly, creating in-app and email alerts.
Organise your storage effortlessly by categorising items by time stored and location digitally from an intuitive dashboard.
A mobile application that beautifully simplifies the lost property process, creating happy customers, and improving engagement.
Quick, easy and consistent. Select drop down options, add free text or speech search, add images, a signature, and you’re done! Automatic timestamps, recorded actions and saved history ensure traceability is covered too.
Resolve enquiries instantly: Ask the right questions, enter details, receive automatic best matches and take action. Reunite then and there, or log items as lost. Record ideal contact information and set up automatic alerts should the item be found. Listen and help your customer with customisable in-app guidance depending on what they’ve lost.
Move items physically and digitally in harmony and know where every item is in real-time. Transfer at a click of a button, take signatures if required, then let the system store all auditable history.
Reunite at a click of a button. Agree method of exchange and take signatures. Create great PR stats, reward and encourage employees.
“Opinsta have revolutionised the way we manage Customer Experience across our entire Network.”Zina Nomicas Head of Technology, Virgin Trains