Part 1 of 4 – Why you need to standardise your incident reporting and management
It’s that time, you’re preparing your reports for your morning meeting.
Scrambling together the remnants of paper based incident cards, checking when your internal spreadsheet was last updated and deciphering a variety of handwriting styles and terminology.
You realise this is not a click of a button, you’ll be here for a while.
Question 1 – how many times were people sick last week? You search your spreadsheet.
Oh wow! Only once? That’s amazing.
Now you’re wondering why there are 7 different variations of the word sick; chunder, puke, spew, retch, vomit and even tossed one’s cookies?
You’re pretty sure 4 of these reports are for the same incident… Unless it was a very busy day in the hospitality suite.
You need to tally these, keep records and learn from these incidents.
When data isn’t recorded in a consistent way, you’ll inevitably spend hours attempting to analyse trends, which will be prone to human error.
Let’s start with why in a world of instant data this isn’t already a simple file export for you.
Most people like it! The in-demand safe option and the mortal enemy of innovation.
“This is how we’ve always done it” – This one always confuses me… Shall we continue to do exactly the same for the NEXT 50 years as well? Can you imagine a future if your organisation really did just sit still?
“We have some of the most experienced staff! We’re fine” – Brilliant! Experience will always be valuable, you will always be valuable. But what happens when you go on holiday? Retire? Aren’t in the right place? Use your experience to implement systems that will support less experienced staff and give your company the intelligence to be successful for years to come.
“Radio is faster, you can’t replace this in an emergency” – New technology is not there to remove processes that work, it can work in harmony and help build a wider portfolio of benefits. 1st responders often use radio in a crisis, supporting staff can log the incident and ensure all staff and authorities are updated in real-time.
Luckily, you’re one of those highly energetic forward thinkers who actively pursues change, innovation and continuous improvement. Right?..
Maybe not. But your future self will be thankful for the improvements you make today.
1) Terminology is now consistent, allowing for the identification of persistent issues
2) Decisions become informed and derived from accurate and live data
3) All individuals and departments become knowledge rich and aware
4) Experienced and developing staff resolve issues dependably with the guidance they are given
5) Continuous improvement leads itself with detailed visibility of when and why incidents are occurring
6) Audits and reports are effortless, without the need to store reams of physical documents
A non-exhaustive list.
Ready to learn more? Enquire about our incident management solution.